abridge-debug-bundle
Collect Abridge debug evidence for support tickets and troubleshooting. Use when filing Abridge support tickets, collecting diagnostic data, or preparing evidence for escalation to Abridge engineering. Trigger: "abridge debug bundle", "abridge support ticket", "abridge diagnostics", "collect abridge evidence".
What this skill does
# Abridge Debug Bundle
## Overview
Collect HIPAA-safe diagnostic data for Abridge support tickets. All PHI is automatically redacted before bundle creation.
## Prerequisites
- Abridge credentials configured
- Access to application logs
- Node.js or bash for running diagnostic scripts
## Instructions
### Step 1: Generate Debug Bundle
```typescript
// src/debug/abridge-debug-bundle.ts
import fs from 'fs';
import { execSync } from 'child_process';
interface DebugBundle {
timestamp: string;
environment: Record<string, string>;
connectivity: Record<string, any>;
recentErrors: any[];
sessionDiagnostics: any[];
fhirStatus: any;
}
async function generateDebugBundle(): Promise<DebugBundle> {
const bundle: DebugBundle = {
timestamp: new Date().toISOString(),
environment: collectEnvironment(),
connectivity: await testConnectivity(),
recentErrors: await collectRecentErrors(),
sessionDiagnostics: await collectSessionDiagnostics(),
fhirStatus: await checkFhirStatus(),
};
// Redact PHI before saving
const sanitized = redactPhi(JSON.stringify(bundle, null, 2));
const filename = `abridge-debug-${Date.now()}.json`;
fs.writeFileSync(filename, sanitized);
console.log(`Debug bundle saved: ${filename}`);
return bundle;
}
function collectEnvironment(): Record<string, string> {
return {
nodeVersion: process.version,
platform: process.platform,
abridgeBaseUrl: process.env.ABRIDGE_BASE_URL || 'NOT SET',
orgId: process.env.ABRIDGE_ORG_ID ? 'SET (redacted)' : 'NOT SET',
clientSecret: process.env.ABRIDGE_CLIENT_SECRET ? 'SET (redacted)' : 'NOT SET',
fhirBaseUrl: process.env.EPIC_FHIR_BASE_URL || 'NOT SET',
timezone: Intl.DateTimeFormat().resolvedOptions().timeZone,
};
}
async function testConnectivity(): Promise<Record<string, any>> {
const results: Record<string, any> = {};
const endpoints = [
{ name: 'abridge_api', url: `${process.env.ABRIDGE_BASE_URL}/health` },
{ name: 'fhir_server', url: `${process.env.EPIC_FHIR_BASE_URL}/metadata` },
];
for (const ep of endpoints) {
try {
const start = Date.now();
const res = await fetch(ep.url, { signal: AbortSignal.timeout(5000) });
results[ep.name] = { status: res.status, latency_ms: Date.now() - start };
} catch (err) {
results[ep.name] = { status: 'UNREACHABLE', error: (err as Error).message };
}
}
return results;
}
function redactPhi(text: string): string {
return text
.replace(/\b\d{3}-\d{2}-\d{4}\b/g, '[SSN-REDACTED]')
.replace(/\b\d{10}\b/g, '[MRN-REDACTED]')
.replace(/"(name|patient_name|given|family)":\s*"[^"]+"/g, '"$1": "[REDACTED]"')
.replace(/\b\d{1,2}\/\d{1,2}\/\d{2,4}\b/g, '[DOB-REDACTED]');
}
```
### Step 2: Session-Level Diagnostics
```typescript
async function collectSessionDiagnostics(): Promise<any[]> {
const api = AbridgeApiClient.getInstance().http;
try {
const { data } = await api.get('/encounters/sessions', {
params: { status: 'error', limit: 10, order: 'desc' },
});
return data.sessions.map((s: any) => ({
session_id: s.session_id,
status: s.status,
error_code: s.error_code,
specialty: s.specialty,
created_at: s.created_at,
segment_count: s.segment_count,
// No PHI fields included
}));
} catch {
return [{ error: 'Could not fetch session diagnostics' }];
}
}
```
### Step 3: Bash Quick Diagnostic
```bash
#!/bin/bash
# scripts/abridge-quick-diag.sh
echo "=== Abridge Quick Diagnostics $(date -Iseconds) ==="
echo -e "\n--- Environment ---"
echo "ABRIDGE_BASE_URL: ${ABRIDGE_BASE_URL:-NOT SET}"
echo "ABRIDGE_ORG_ID: ${ABRIDGE_ORG_ID:+SET (redacted)}"
echo "ABRIDGE_CLIENT_SECRET: ${ABRIDGE_CLIENT_SECRET:+SET (redacted)}"
echo -e "\n--- Connectivity ---"
echo -n "API Health: "
curl -s -o /dev/null -w "%{http_code} (%{time_total}s)" \
-H "Authorization: Bearer $ABRIDGE_CLIENT_SECRET" \
-H "X-Org-Id: $ABRIDGE_ORG_ID" \
"$ABRIDGE_BASE_URL/health"
echo -e "\n\n--- TLS Info ---"
echo | openssl s_client -connect "$(echo $ABRIDGE_BASE_URL | sed 's|https://||'):443" 2>/dev/null \
| openssl x509 -noout -subject -dates 2>/dev/null
echo -e "\n--- DNS Resolution ---"
dig +short "$(echo $ABRIDGE_BASE_URL | sed 's|https://||')" 2>/dev/null || echo "dig not available"
echo -e "\n=== Diagnostics Complete ==="
```
## Output
- `abridge-debug-{timestamp}.json` file with all PHI redacted
- Environment configuration status
- Connectivity test results with latency
- Recent error sessions (metadata only, no PHI)
## Error Handling
| Issue | Cause | Solution |
|-------|-------|----------|
| Bundle contains PHI | Redaction regex missed a pattern | Add pattern to `redactPhi()` function |
| Cannot reach API | Network/firewall issue | Check DNS, TLS cert, firewall rules |
| Empty error list | No recent errors | Good sign — check if issue is client-side |
## Resources
- [Abridge Support](https://support.abridge.com)
- [HIPAA Minimum Necessary Rule](https://www.hhs.gov/hipaa/for-professionals/privacy/guidance/minimum-necessary-requirement/)
## Next Steps
For rate limiting patterns, see `abridge-rate-limits`.
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