crisis-response

What this skill does

# Crisis Response Command

Coordinate rapid response to brand, reputation, or communications crisis.

## What This Command Does

1. **Assesses Situation**
   - Crisis severity
   - Stakeholder impact
   - Response urgency

2. **Develops Response**
   - Key messages
   - Stakeholder communications
   - Response timeline

3. **Coordinates Execution**
   - Team mobilization
   - Channel management
   - Ongoing monitoring

## Orchestration Flow

```
Crisis Response Request
        ↓
[Crisis Communications] → Situation Assessment
        ↓
[Corporate Communications] → Executive Messaging
        ↓
[PR Specialist] → Media Response
        ↓
[Social Media Specialist] → Social Response
        ↓
[Internal Communications] → Employee Communications
        ↓
[Legal Reviewer] → Legal Review
        ↓
Crisis Response Package Ready
```

## Agents Involved

| Agent | Role | Output |
|-------|------|--------|
| Crisis Communications | Lead response | Crisis plan |
| Corporate Communications | Executive voice | Leadership messages |
| PR Specialist | Media | Press statements |
| Social Media Specialist | Social | Social response |
| Internal Communications | Internal | Employee comms |
| Legal Reviewer | Legal | Statement review |

## Severity Levels

| Level | Definition | Response Time |
|-------|------------|---------------|
| Low | Minor issue, limited impact | 24 hours |
| Medium | Moderate concern, some visibility | 4-8 hours |
| High | Significant risk, broad awareness | 1-2 hours |
| Critical | Major crisis, immediate threat | Immediate |

## Output Artifacts

Saved to `.aiwg/marketing/crisis/{crisis-id}/`:

- `situation-assessment.md` - Crisis analysis
- `response-plan.md` - Action plan
- `key-messages.md` - Approved messaging
- `stakeholder-comms/` - Audience-specific messages
  - `media-statement.md`
  - `social-response.md`
  - `employee-message.md`
  - `customer-message.md`
- `qa-document.md` - Q&A preparation
- `monitoring-plan.md` - Ongoing tracking
- `post-crisis-review.md` - After-action analysis

## Parameter Handling

### --guidance Parameter

**Purpose**: Provide upfront direction to tailor priorities and approach

**Examples**:
```bash
--guidance "Social media crisis, immediate response needed"
--guidance "Product recall scenario, multi-channel"
--guidance "Executive statement required"
```

**How Applied**:
- Parse guidance for keywords: priority, timeline, audience, focus, constraints
- Adjust agent emphasis and output depth based on stated priorities
- Modify deliverable order based on timeline constraints
- Influence scope and detail level based on context

### --interactive Parameter

**Purpose**: Guide through discovery questions for comprehensive input

**Questions Asked** (if --interactive):
1. What is the nature of the crisis?
2. When did it start?
3. What channels are affected?
4. Who needs to be involved in response?
5. What is the current public sentiment?
6. What responses have been issued so far?

## Usage Examples

```bash
# Medium severity
/crisis-response "product-recall-jan24" --severity medium

# High severity
/crisis-response "data-breach" --severity high

# Critical
/crisis-response "executive-misconduct" --severity critical

# With strategic guidance
/crisis-response "Example" --guidance "Your specific context here"

# Interactive mode
/crisis-response "Example" --interactive
```

## Success Criteria

- [ ] Situation fully assessed
- [ ] Severity level determined
- [ ] Key messages developed
- [ ] Stakeholder communications drafted
- [ ] Legal review complete
- [ ] Response team briefed
- [ ] Monitoring established

## References

- @$AIWG_ROOT/agentic/code/frameworks/media-marketing-kit/README.md — Media marketing kit framework overview
- @$AIWG_ROOT/agentic/code/addons/aiwg-utils/rules/human-authorization.md — Authorization gates for crisis communications
- @$AIWG_ROOT/agentic/code/addons/aiwg-utils/rules/vague-discretion.md — Measurable severity levels and response time criteria
- @$AIWG_ROOT/docs/cli-reference.md — CLI reference