customer-trust-dashboard
Reporting framework for monitoring trust, sentiment, and regulator-facing KPIs.
What this skill does
# Customer Trust Dashboard Skill ## When to Use - Tracking impact of communications, outages, or policy changes on customer trust. - Preparing exec/regulator updates on sentiment, complaints, and remediation status. - Coordinating GTM, support, and risk teams on follow-up actions. ## Framework 1. **KPI Stack** – sentiment, NPS, complaint volume, escalation stage, resolution SLA, refund exposure. 2. **Segmentation** – audience (retail, SMB, enterprise), geography, channel, product. 3. **Signal Sources** – support tickets, surveys, social monitoring, regulator portals, payments data. 4. **Alerting Rules** – thresholds, triggers, routing to comms/legal/risk teams. 5. **Action Register** – log remediation tasks, owners, due dates, and status for transparency. ## Templates - Dashboard layout with hero metrics, drill-down tabs, and commentary sections. - Incident log sheet tied to metrics for root-cause tracking. - Weekly trust report template for leadership + regulator sharing. ## Tips - Blend quantitative trends with qualitative excerpts for context. - Keep a “regulator ready” version with evidence attachments and approvals. - Pair with `manage-trust-communications` and `review-financial-campaign` outputs. ---
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