escalation-policy

Included with Lifetime

$97 forever

Define time-based escalation paths when approvals stall or SLAs breach. Use when configuring automatic escalation for insurance underwriting queues, loan processing pipelines, or compliance review workflows.

Code Review

What this skill does


# Escalation Policy Design

Define escalation policies for stalled workflow items:

1. **Trigger conditions**: Time elapsed, SLA percentage consumed, or manual override
2. **Escalation path**: Who receives the escalation notification? What authority do they have?
3. **Escalation message**: Draft the escalation notification with context (item age, original assignee, business impact)
4. **Resolution recording**: How is the escalation resolved and documented for audit?

Output an escalation policy spec with trigger thresholds, notification templates, and audit requirements.

Files: 1

Size: 0.8 KB

Complexity: 5/100

Category: Code Review

Source: https://github.com/lobbi-docs/claude/tree/main/plugins/lobbi-workflow-engine/skills/escalation-policy

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