incident-platforms
Incident management platform integration for PagerDuty, Opsgenie, and related tools
What this skill does
# Incident Platforms Skill ## Overview Specialized skill for incident management platform integration and operations. Provides deep expertise in PagerDuty, Opsgenie, and related incident response tooling. ## Capabilities ### PagerDuty Configuration - Service and service directory setup - Escalation policy design - Schedule configuration - Event rules and routing - Service dependencies mapping - Business services setup - Analytics and reporting ### Opsgenie Configuration - Team and user management - Escalation policy creation - Schedule and rotation setup - Integration configurations - Alert policies and routing - Notification rules ### Incident Lifecycle - Incident creation and triaging - Priority and severity classification - Status page updates - Stakeholder communication - Incident timeline documentation - Resolution and closure ### On-Call Management - Schedule creation and management - Rotation patterns (weekly, daily, custom) - Override handling - Coverage gaps identification - Handoff procedures - On-call compensation tracking ### Alerting Integration - Prometheus Alertmanager integration - Grafana alerting integration - CloudWatch alarm routing - Custom webhook configurations - Alert deduplication rules - Suppression and maintenance windows ### Postmortem Support - Postmortem template generation - Timeline reconstruction - Action item tracking - Blameless postmortem facilitation - Metrics extraction (MTTR, MTTD) ## Target Processes - `incident-response.js` - Incident response framework - `oncall-setup.js` - On-call rotation management - `monitoring-setup.js` - Alert routing integration ## Usage Context This skill is invoked when processes require: - Setting up incident management platforms - Configuring on-call schedules and escalations - Integrating alerting with incident platforms - Managing incident lifecycle - Generating postmortem documentation ## Dependencies - PagerDuty API access (API key) - Opsgenie API access - Monitoring system integration credentials ## Output Formats - PagerDuty service/escalation configurations - Opsgenie team/schedule configurations - Integration webhook configurations - Postmortem templates - On-call schedule reports
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