org-health-diagnostic

What this skill does

# Org Health Diagnostic

Eight dimensions. Traffic lights. Real benchmarks. Surfaces the problems you do not know you have and shows how problems in one dimension cascade to others.

## Keywords

org health, organizational health, health diagnostic, health dashboard, health check, company health, functional health, team health, startup health, health scorecard, health assessment, risk dashboard, cross-functional health, dimension cascade, stage benchmarks

---

## The 8 Dimensions

### Dimension Overview

| # | Dimension | C-Suite Owner | Core Question |
|---|-----------|--------------|---------------|
| 1 | Financial Health | CFO | Can we fund operations and invest in growth? |
| 2 | Revenue Health | CRO | Are customers staying, growing, and recommending us? |
| 3 | Product Health | CPO | Do customers love and use the product? |
| 4 | Engineering Health | CTO | Can we ship reliably and sustain velocity? |
| 5 | People Health | CHRO | Is the team stable, engaged, and growing? |
| 6 | Operational Health | COO | Are we executing our strategy with discipline? |
| 7 | Security Health | CISO | Are we protecting customers and maintaining compliance? |
| 8 | Market Health | CMO | Are we winning in the market and growing efficiently? |

---

### Dimension 1: Financial Health (CFO)

| Metric | Green (7-10) | Yellow (4-6) | Red (1-3) |
|--------|-------------|-------------|-----------|
| Runway (months) | > 18 | 9-18 | < 9 |
| Burn multiple | < 1.5x | 1.5-2.5x | > 2.5x |
| Gross margin | > 70% | 55-70% | < 55% |
| Revenue concentration (top customer) | < 10% | 10-20% | > 20% |
| MoM growth rate | Above benchmark | At benchmark | Below benchmark |

### Dimension 2: Revenue Health (CRO)

| Metric | Green (7-10) | Yellow (4-6) | Red (1-3) |
|--------|-------------|-------------|-----------|
| NRR | > 110% | 100-110% | < 100% |
| Logo churn (annual) | < 5% | 5-10% | > 10% |
| Pipeline coverage (next Q) | > 3x | 2-3x | < 2x |
| CAC payback | < 12 months | 12-18 months | > 18 months |
| Win rate | > 25% | 15-25% | < 15% |

### Dimension 3: Product Health (CPO)

| Metric | Green (7-10) | Yellow (4-6) | Red (1-3) |
|--------|-------------|-------------|-----------|
| NPS | > 40 | 20-40 | < 20 |
| DAU/MAU ratio | > 40% | 20-40% | < 20% |
| Core feature adoption | > 60% | 30-60% | < 30% |
| Time to value | Decreasing QoQ | Stable | Increasing QoQ |
| CSAT | > 4.2/5 | 3.5-4.2 | < 3.5 |

### Dimension 4: Engineering Health (CTO)

| Metric | Green (7-10) | Yellow (4-6) | Red (1-3) |
|--------|-------------|-------------|-----------|
| Deploy frequency | Daily | Weekly | Monthly or less |
| Change failure rate | < 5% | 5-15% | > 15% |
| MTTR | < 1 hour | 1-4 hours | > 4 hours |
| Tech debt ratio (% of sprint) | < 20% | 20-35% | > 35% |
| P0/P1 incidents per month | < 2 | 2-5 | > 5 |

### Dimension 5: People Health (CHRO)

| Metric | Green (7-10) | Yellow (4-6) | Red (1-3) |
|--------|-------------|-------------|-----------|
| Regrettable attrition (annual) | < 10% | 10-20% | > 20% |
| eNPS | > 30 | 0-30 | < 0 |
| Time to fill (avg days) | < 45 | 45-90 | > 90 |
| Manager:IC ratio | 1:5-1:8 | 1:3-1:5 or 1:8-1:12 | Outside range |
| Internal promotion rate | > 30% | 15-30% | < 15% |

### Dimension 6: Operational Health (COO)

| Metric | Green (7-10) | Yellow (4-6) | Red (1-3) |
|--------|-------------|-------------|-----------|
| OKR completion rate | > 70% | 50-70% | < 50% |
| Decision cycle time | < 48 hours | 48hrs-1 week | > 1 week |
| Meeting effectiveness | Clear outcomes | Mixed | No outcomes |
| Cross-functional initiative completion | > 80% on time | 50-80% | < 50% |
| Process documentation coverage | > 70% | 40-70% | < 40% |

### Dimension 7: Security Health (CISO)

| Metric | Green (7-10) | Yellow (4-6) | Red (1-3) |
|--------|-------------|-------------|-----------|
| Security incidents (90 days) | 0 | 1-2 minor | 1+ major |
| Compliance status | All current | In progress | Overdue/lapsed |
| Critical vuln remediation SLA | 100% in SLA | > 90% | < 90% |
| Security training completion | > 95% | 80-95% | < 80% |
| Pen test recency | < 12 months | 12-24 months | > 24 months |

### Dimension 8: Market Health (CMO)

| Metric | Green (7-10) | Yellow (4-6) | Red (1-3) |
|--------|-------------|-------------|-----------|
| CAC trend | Improving QoQ | Stable | Worsening QoQ |
| Organic vs paid lead mix | > 50% organic | 30-50% organic | < 30% organic |
| Win rate vs competitors | Improving | Stable | Declining |
| Brand awareness (in ICP) | > 40% | 20-40% | < 20% |
| Pipeline contribution (marketing) | > 40% | 20-40% | < 20% |

---

## Scoring System

### Individual Dimension Score

Each dimension scores 1-10 based on weighted metrics:

```
Dimension Score = Sum(metric_score x metric_weight) / Sum(weights)

Traffic Light:
  Green (7-10):  Healthy -- maintain and optimize
  Yellow (4-6):  Watch -- trend matters (improving or declining?)
  Red (1-3):     Action required -- address within 30 days
```

### Overall Health Score

Weighted average by company stage:

| Dimension | Seed Weight | Series A | Series B | Series C+ |
|-----------|------------|----------|----------|-----------|
| Financial | 20% | 15% | 15% | 15% |
| Revenue | 10% | 20% | 20% | 20% |
| Product | 25% | 20% | 15% | 10% |
| Engineering | 15% | 15% | 15% | 10% |
| People | 10% | 10% | 15% | 15% |
| Operations | 5% | 10% | 10% | 15% |
| Security | 5% | 5% | 5% | 10% |
| Market | 10% | 5% | 5% | 5% |

### Stage-Adjusted Benchmarks

Different stages have different healthy ranges. A Seed company with 6-month runway is normal; a Series C company with 6-month runway is a crisis.

| Stage | Runway Target | Burn Multiple | Team Size | Revenue Threshold |
|-------|--------------|---------------|-----------|-------------------|
| Seed | > 12 months | Not applicable | 2-10 | Pre-revenue acceptable |
| Series A | > 18 months | < 3x | 10-40 | > $500K ARR |
| Series B | > 18 months | < 2x | 30-100 | > $3M ARR |
| Series C+ | > 24 months | < 1.5x | 80-300 | > $15M ARR |

---

## Cascade Analysis

### How Dimension Failures Propagate

This is the most important part of the diagnostic. Problems in one dimension inevitably create problems in others.

| If This Is Red... | Watch These Next... | Why |
|-------------------|---------------------|-----|
| Financial | People -> Engineering -> Product | Budget cuts -> hiring freeze -> velocity drops -> product stalls |
| Revenue | Financial -> People -> Market | Cash gap -> attrition risk -> positioning weakens |
| Product | Revenue -> Market -> People | NRR drops -> CAC rises -> top talent leaves |
| Engineering | Product -> Revenue | Features slip -> deals stall on missing features |
| People | Engineering -> Product -> Revenue | Velocity drops -> quality drops -> churn rises |
| Operations | ALL dimensions degrade over time | Execution failure cascades everywhere |
| Security | Revenue (enterprise) -> Financial | Enterprise deals blocked -> revenue impact |
| Market | Revenue -> Financial | Lead pipeline dries up -> sales suffers |

### Cascade Risk Decision Tree

```
START: Dimension scores calculated
  |
  v
[Any dimension RED?]
  |
  +-- NO  --> [Any dimension YELLOW with declining trend?]
  |            |
  |            +-- YES --> Monitor cascade. Check connected dimensions.
  |            +-- NO  --> Healthy. Maintain current approach.
  |
  +-- YES --> [Check cascade connections]
              |
              v
            [Are connected dimensions also Yellow/Red?]
              |
              +-- YES --> SYSTEMIC ISSUE. Root cause in the Red dimension.
              |           Address Red dimension first. Connected will improve.
              |
              +-- NO  --> ISOLATED ISSUE. Fix Red dimension before it cascades.
                          Timeline: 30 days or cascade begins.
```

---

## Dashboard Output Format

```
ORG HEALTH DIAGNOSTIC -- [Company] -- [Date]
Stage: [Seed/A/B/C]   Overall: [Score]/10   Trend: [Improving/Stable/Declining]

DIMENSION SCORES
-