sales-hynote

What this skill does

# HyNote AI Platform Help

## Step 1 — Gather context

If `references/learnings.md` exists, read it first for accumulated platform knowledge.

Ask the user:

1. **What do you need help with?**
   - A) Setting up HyNote (recording, transcription, note generation)
   - B) Troubleshooting (transcription accuracy, speaker ID, export issues)
   - C) Understanding pricing (Free vs Pro vs Plus vs Unlimited vs Teams)
   - D) Comparing HyNote to alternatives (Otter, Granola, Coconote, Fireflies)
   - E) Workflow design (meeting capture, study routines, content creation)

2. **What devices are you using?**
   - A) iPhone / iPad
   - B) Android
   - C) Web browser
   - D) Apple Watch
   - E) Multiple (cross-device sync)

3. **What's your primary use case?**
   - A) Meeting recording and transcription
   - B) Lecture capture and study material generation
   - C) Content creation (podcasts, presentations, blog posts)
   - D) File processing (PDF summaries, image OCR, YouTube transcription)
   - E) Multilingual transcription or translation

Skip-ahead rule: if the user's prompt already contains enough context, skip to Step 2.

## Step 2 — Route or answer directly

| If the question is about... | Route to... |
|---|---|
| Comparing note-takers across platforms for sales | `/sales-note-taker [question]` |
| Reviewing a specific sales call | `/sales-call-review [question]` |
| Sales coaching program design | `/sales-coaching [question]` |
| Connecting tools via Zapier or webhooks | `/sales-integration [question]` |

If the question is HyNote-specific, continue to Step 3.

## Step 3 — HyNote platform reference

**Read `references/platform-guide.md`** for the full platform reference — modules, pricing, integrations, content generation, comparison with alternatives.

Answer the user's question using only the relevant section. Don't dump the full reference.

## Step 4 — Actionable guidance

You no longer need the platform guide — focus on the user's specific situation.

- **Meeting capture workflow**: Connect calendar → HyNote auto-joins Zoom/Meet/Teams → get AI summary + action items + transcript after the meeting
- **Lecture capture**: Open app → record → HyNote generates structured notes + flashcards + quizzes automatically
- **Content creation**: Record or upload → generate podcast, presentation slides, or infographics using credits
- **File processing**: Upload PDF/image/video or paste YouTube URL → get AI summary and structured notes
- **Cross-device**: Record on Apple Watch or phone → notes sync automatically to web and tablet

If you discover a gotcha, workaround, or tip not covered in `references/learnings.md`, append it there.

## Gotchas

> *Best-effort from research — review these, especially items about plan-gated features and integration gotchas that may be outdated.*

- **Transcript export is Pro+ only** — free tier records and transcribes but cannot export transcripts. Upgrade to Pro ($6.66/mo annual) for transcript export.
- **Real-time transcription requires Plus+** — live transcription during meetings is not available on Pro. Plus ($10.83/mo annual) or higher needed.
- **Notion/Google Docs export is Plus+ only** — free and Pro users can only export via PDF. Notes transfer to Notion and Google Docs requires Plus or Unlimited.
- **CRM integration is Unlimited only** — CRM connectivity only on the $15.83/mo annual tier.
- **Credits are one-time, not monthly** — podcast, slides, and infographic credits (300-600 depending on plan) are granted once at signup, not refilled monthly. Credit costs: 3-min podcast = 10 credits, 8-slide deck = 20 credits, 1 infographic = 30 credits.
- **No public API** — no REST endpoints, no webhooks, no Zapier. Only way to get content out is PDF export or Notion/Google Docs (Plus+).
- **Speaker identification is Plus+ only** — Pro tier does not include high-accuracy speaker identification.
- **Refund process confusion** — at least one report of misleading refund instructions (directing web purchasers to App Store refund). Contact [email protected] directly for web purchases.

## Related skills

- `/sales-note-taker` — Compare AI note-takers across platforms, choose the right one for your team, or wire transcripts into CRM. Install: `npx skills add sales-skills/sales --skill sales-note-taker -a claude-code`
- `/sales-coconote` — Coconote platform help — Quizlet's AI lecture note-taker with auto-generated study materials. Install: `npx skills add sales-skills/sales --skill sales-coconote -a claude-code`
- `/sales-voicenotes` — Voicenotes platform help — cross-platform voice notes with Ask AI search and Obsidian/Notion sync. Install: `npx skills add sales-skills/sales --skill sales-voicenotes -a claude-code`
- `/sales-do` — Not sure which skill to use? The router matches any sales objective to the right skill. Install: `npx skills add sales-skills/sales --skill sales-do -a claude-code`

## Examples

**User**: "I need to record 2-hour meetings but HyNote keeps cutting me off at 60 minutes — what's going on?"
**Skill does**: Identifies this as a plan limitation — Pro tier caps recording sessions at 60 minutes. Recommends upgrading to Plus (120-minute sessions) or Unlimited (no session limit). Notes that Plus is $10.83/mo annual vs Pro's $6.66/mo annual.

**User**: "Can I get my HyNote transcripts into Notion automatically?"
**Skill does**: Explains that Notion export requires Plus plan or higher ($10.83/mo annual). Free and Pro users are limited to PDF export. Walks through the Notes Transfer feature available on Plus+.

**User**: "I'm choosing between HyNote and Otter for recording multilingual meetings — which handles multiple languages better?"
**Skill does**: Compares both — HyNote positions itself as having superior multilingual accuracy with frequent algorithm updates for accents and language transitions. Otter is stronger on third-party integrations and real-time collaboration. Recommends HyNote if multilingual accuracy is the priority, Otter if deep Zoom/Teams integration and real-time captions matter more.

## Troubleshooting

### Recording session cuts off before expected time
**Symptom**: Recording stops at 60 or 120 minutes even though the meeting is still going.
**Fix**: Check your plan — Pro caps at 60 minutes per session, Plus at 120 minutes. Upgrade to Unlimited for no session limit. As a workaround, stop and restart the recording to capture the remaining meeting in a second note.

### Transcription accuracy is poor for non-English content
**Symptom**: Transcription produces garbled or incorrect text for non-English audio or multilingual conversations.
**Fix**: Ensure the audio is clear with minimal background noise. HyNote claims 100% English accuracy under ideal conditions but non-English quality depends on language complexity and audio quality. Try re-recording in a quieter environment. If switching languages mid-recording, speak each language clearly with distinct pauses.

### Credits run out with no way to get more
**Symptom**: Podcast, slide, or infographic generation fails because credits are exhausted, and no refill option is visible.
**Fix**: Credits (300-600 depending on plan) are one-time grants, not monthly refills. Contact [email protected] to ask about purchasing additional credits or whether plan upgrades include fresh credit allocations.