sales-supernormal

What this skill does

# Supernormal Platform Help

## Step 1 — Gather context

If `references/learnings.md` exists, read it first for accumulated platform knowledge.

1. **What are you trying to do?**
   - A) Set up Supernormal for my team (desktop app, recording, projects)
   - B) Use AI Agents to generate deliverables from meetings
   - C) Integrate Supernormal with my CRM or other tools
   - D) Troubleshoot a specific issue (bot joining uninvited, credits, transcription)
   - E) Compare Supernormal to another tool

2. **What's your team type?**
   - A) Agency / creative team (client work, deliverables)
   - B) Sales team (demos, discovery calls)
   - C) Internal / cross-functional meetings
   - D) Solo / freelancer

3. **Which plan are you on?**
   - A) Free (Starter)
   - B) Pro
   - C) Business
   - D) Not sure / evaluating

Skip-ahead rule: if the user's prompt already contains enough context, skip to Step 2.

## Step 2 — Route or answer directly

| Problem domain | Route to |
|---|---|
| Choosing between AI note-takers (Supernormal vs Fathom vs Fireflies etc.) | `/sales-note-taker {user's question}` |
| Building a transcript API pipeline to CRM/warehouse | `/sales-note-taker {user's question}` |
| General CRM integration patterns (Zapier, webhooks, iPaaS) | `/sales-integration {user's question}` |
| Reviewing a specific call for coaching | `/sales-call-review {user's question}` |

Otherwise, answer directly below.

## Step 3 — Supernormal platform reference

**Read `references/platform-guide.md`** for the full platform reference — modules, pricing, integrations, credit system, AI agents, deliverables.

Answer the user's question using only the relevant section. Don't dump the full reference.

## Step 4 — Actionable guidance

You no longer need the platform guide — focus on the user's specific situation.

**For setup**: Start with the desktop app (bot-free capture), organize meetings into projects by client, configure auto-capture for calendar events.

**For AI Agents**: Be specific in requests — reference which meeting/client. Upload supporting files (brand guidelines, past decks) for better output. Start with follow-up emails before attempting complex deliverables.

**For integrations**: Slack is the primary native integration. CRM sync to HubSpot/Salesforce is available. Zapier extends to other tools. MCP is listed but documentation is limited.

**For credit management**: Track daily vs monthly credit usage. Pro plan removes daily limits and enables rollover. Prioritize high-value meetings for credit-limited plans.

If you discover a gotcha, workaround, or tip not covered in `references/learnings.md`, append it there.

## Gotchas

> *Best-effort from research — review these, especially items about plan-gated features and integration gotchas that may be outdated.*

- **Bot auto-join can surprise participants.** If you connect Zoom/Teams accounts, Supernormal may auto-join all future meetings with a bot participant — even external meetings. Disable auto-join in settings and use the desktop app for bot-free capture instead.
- **Transcripts are not editable.** Unlike Grain or tl;dv, you cannot manually correct transcription errors. Accuracy drops with poor audio, accents, or technical jargon.
- **Credit system is confusing.** Free plan has both daily (5) and monthly (15) credit limits. Pro has 50 monthly credits with rollover. One credit ≈ one meeting or one AI agent task — but the exact mapping may vary by action type.
- **Pricing is mid-transition.** The help center, pricing page, and third-party review sites show different tier structures. Verify current pricing directly before committing.
- **No public API.** There is no developer portal or REST/GraphQL API documentation. MCP is mentioned on the site but not documented. Automation is limited to Zapier and native integrations.
- **Desktop app is required for bot-free recording.** The Chrome extension alone won't capture audio without the desktop app running.
- **"No notes for my meeting" is common.** Recordings under ~1 minute may not generate notes. If notes don't appear after 10 minutes, contact support.
- **GPT-4 is Business-only.** Starter and Pro plans use GPT 3.5-Turbo for AI features. Business plan ($19-29/mo) unlocks GPT-4.

## Related skills

- `/sales-note-taker` — Compare Supernormal to Fathom, Fireflies, Avoma, Gong, and 30+ other AI note-takers, or build transcript API pipelines
- `/sales-sembly` — Sembly also generates client deliverables (proposals, briefs, pitch decks) from meetings — closest competitor for agency use cases
- `/sales-integration` — General CRM/tool integration patterns (Zapier, webhooks, iPaaS)
- `/sales-do` — Not sure which skill to use? The router matches any sales objective to the right skill. Install: `npx skills add sales-skills/sales --skill sales-do`

## Examples

### Example 1: Agency setting up Supernormal for client work
**User says**: "I run a marketing agency and want to use Supernormal to automatically create pitch decks and follow-up emails from client calls."
**Skill does**:
1. Recommends desktop app setup for bot-free client call capture
2. Explains project organization — one project per client for contextual AI
3. Walks through AI Agent usage: "Draft the follow-up from yesterday's call with Acme"
4. Notes that pitch deck quality improves when brand guidelines and past decks are uploaded as context
5. Flags credit limits on Free plan (15/month) and recommends Pro for active agencies
**Result**: Clear setup path with client-organized projects and AI agent workflow.

### Example 2: Bot joining meetings uninvited
**User says**: "Supernormal AI Notetaker keeps joining my Zoom calls even when I don't want it to. How do I stop it?"
**Skill does**:
1. Explains that connecting Zoom account enables auto-join for all calendar meetings
2. Walks through disabling auto-join in Supernormal settings
3. Recommends switching to desktop app (bot-free) capture instead of bot mode
4. Notes that bot-free mode captures from your computer's audio without any participant joining
**Result**: Bot disabled, switched to bot-free desktop capture.

### Example 3: Comparing Supernormal to Sembly for deliverables
**User says**: "I need an AI meeting tool that can generate client proposals and briefs. Is Supernormal or Sembly better?"
**Skill does**:
1. Notes both generate deliverables from meetings — Supernormal positions as "AI agent for agencies", Sembly as "agentic meeting intelligence"
2. Compares: Supernormal has broader deliverable types (presentations, images, spreadsheets, mood boards) but no public API; Sembly has webhook automations, 10 CRM connectors, and MCP access
3. Flags Supernormal's credit system vs Sembly's tier-based pricing
4. Recommends Sembly if API/CRM integration matters, Supernormal if deliverable variety and bot-free capture are priorities
**Result**: Clear comparison with decision criteria.

## Troubleshooting

### No notes generated after meeting
**Symptom**: Meeting ended but no notes appear, message says "This recording is too short"
**Cause**: Recordings under ~1 minute don't generate notes. Also, the desktop app must be running during the meeting.
**Solution**: Ensure the desktop app is running before the meeting starts. For short meetings, manually create notes via "New note" option. If notes don't appear after 10 minutes for a normal-length meeting, contact Supernormal support.

### Credit usage unclear — running out faster than expected
**Symptom**: Credits depleting quickly, unclear what counts as a credit
**Cause**: Both meeting captures and AI Agent tasks consume credits. Free plan has a 5-credit daily cap on top of the 15 monthly limit.
**Solution**: Check usage in account settings. Prioritize high-value meetings. Upgrade to Pro for 50 monthly credits with rollover and no daily cap. If running an agency with daily client calls, Pro is the minimum viable plan.

### Transcription accuracy poor in technical discussions
**Symptom**: AI notes contain errors, es