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service-design-ingest

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Use when you have new source material (transcripts, interviews, support logs, docs, code changes) and want to reason about what existing service design artifacts need updating

Design

What this skill does


# Service Design Ingest

**Core principle:** New evidence updates understanding. Process source material and propose specific, traceable updates to existing artifacts.

## Accept and Classify

Accept pasted content, file paths, or URLs. Classify before processing:

| Source type | What it typically reveals |
|-------------|-------------------------|
| **Transcript / interview** | User mental models, emotions, language, unmet expectations |
| **Support log** | Failure points, recovery paths, frequency signals |
| **Ops runbook / code change** | Backstage process shifts, new constraints |
| **Business doc** | Strategic intent, success metrics, org priorities |
| **User feedback** | Peak moments, information gaps |

## Process — Sequential

1. Read the source material in full — ingest, don't summarize.
2. Read existing artifacts for the relevant slice(s) (`docs/service-design/<slice>/`).
3. Extract claims: what does this tell us about customer actions, emotions, backstage processes, fail points, or mental models?
4. Classify each claim against existing artifacts:

| Classification | Meaning | Action |
|---------------|---------|--------|
| **Confirm** | Evidence supports an existing `[hypothesis]` | Upgrade to `[confirmed]`, cite source |
| **Contradict** | Evidence conflicts with an existing entry | Downgrade or flag `[gap]`, explain conflict |
| **Extend** | Elaborates on an existing entry | Propose addition with confidence tag |
| **Novel** | No match in existing artifacts | Propose where it belongs |

5. For each update, state: artifact file, section, current text, proposed text, why (with source reference).
6. Optionally save source material to `docs/service-design/<slice>/sources/` for traceability.

## Confidence Is the Job

The most important output is confidence movement: `[hypothesis]` → `[confirmed]`, or `[confirmed]` → `[gap]` when evidence contradicts. Every ingest should strengthen or challenge what's already written.

## Do Not Auto-Apply

Present proposed updates for human review. The human decides what to accept.

## Related Artifacts

Every sibling skill produces artifacts this skill updates: `service-design:service-blueprint`, `service-design:empathy-analysis`, `service-design:journey-map`. Run ingest first, then the relevant skill to incorporate accepted changes.

Related in Design