sop-facilitator
Sales and Operations Planning process facilitation skill with demand-supply balancing and cross-functional alignment
What this skill does
# S&OP Facilitator
## Overview
The S&OP Facilitator skill provides comprehensive capabilities for facilitating the Sales and Operations Planning process. It supports demand-supply balancing, cross-functional alignment, scenario planning, and executive decision support.
## Capabilities
- Demand plan aggregation
- Supply plan development
- Gap reconciliation
- Executive S&OP meeting facilitation
- Scenario planning
- Financial impact analysis
- Consensus forecasting
- Performance tracking
## Used By Processes
- CAP-003: Sales and Operations Planning
- CAP-001: Capacity Requirements Planning
- CAP-004: Demand Forecasting and Analysis
## Tools and Libraries
- S&OP platforms (Kinaxis, o9)
- Collaboration tools
- BI dashboards
- Scenario modeling tools
## Usage
```yaml
skill: sop-facilitator
inputs:
planning_cycle: "monthly"
planning_horizon: 18 # months
demand_input:
- source: "sales_forecast"
volume: 50000
revenue: 5000000
- source: "marketing_pipeline"
volume: 10000
revenue: 1200000
supply_input:
- resource: "Plant A"
capacity: 45000
- resource: "Plant B"
capacity: 30000
constraints:
- type: "labor"
limit: "10% overtime max"
- type: "material"
limit: "Supplier X at capacity"
outputs:
- demand_plan
- supply_plan
- gap_analysis
- scenarios
- executive_summary
- action_items
```
## S&OP Process Steps
### Step 1: Data Gathering
- Collect demand forecasts
- Update supply capabilities
- Gather inventory positions
- Review financial targets
### Step 2: Demand Review
- Review statistical forecast
- Incorporate sales input
- Adjust for marketing events
- Finalize demand plan
### Step 3: Supply Review
- Assess capacity availability
- Identify constraints
- Develop supply options
- Create supply plan
### Step 4: Pre-S&OP Meeting
- Reconcile demand and supply
- Develop scenarios
- Analyze financial impact
- Prepare recommendations
### Step 5: Executive S&OP
- Present gaps and options
- Make decisions
- Assign accountability
- Communicate plan
## Key Metrics
| Metric | Definition | Target |
|--------|------------|--------|
| Forecast Accuracy | MAPE of demand forecast | < 20% |
| Plan Attainment | Actual vs. plan | > 95% |
| Inventory Health | Weeks of supply | Target +/- 10% |
| On-Time Delivery | Customer OTIF | > 98% |
## Scenario Analysis Framework
| Scenario | Description | Likelihood | Impact |
|----------|-------------|------------|--------|
| Base | Most likely outcome | High | Medium |
| Upside | Best case | Low | Positive |
| Downside | Worst case | Low | Negative |
| Stretch | Aspirational | Medium | Positive |
## Integration Points
- ERP systems
- CRM systems
- Financial planning
- Demand planning systems
Related in Sales & CRM
process-mapper
IncludedUse when a BizOps lead, COO, or process-improvement owner needs to document an end-to-end business process (procurement, employee onboarding, incident handoff, customer-onboarding, claims adjudication) in BPMN-style notation, measure cycle times by stage, surface where work spends most of its time waiting vs. being worked, and quantify the gap between processing time and total elapsed time. Pairs Lean / Six Sigma / Theory-of-Constraints canon with deterministic stdlib-only Python tools to produce a process map, a ranked bottleneck list (with severity + root-cause hypothesis), and a cycle-time analysis (P50, P90, value-add ratio, Little's-Law throughput). Distinct from sales-pipeline, system-reliability (SLO), and strategic-OKR work — this is tactical process documentation for internal operations.
payment-integration
IncludedIntegrate payments with SePay (VietQR), Polar, Stripe, Paddle (MoR subscriptions), Creem.io (licensing). Checkout, webhooks, subscriptions, QR codes, multi-provider orders.
customer-success-manager
IncludedMonitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success
sales-engineer
IncludedAnalyzes RFP/RFI responses for coverage gaps, builds competitive feature comparison matrices, and plans proof-of-concept (POC) engagements for pre-sales engineering. Use when responding to RFPs, bids, or proposal requests; comparing product features against competitors; planning or scoring a customer POC or sales demo; preparing a technical proposal; or performing win/loss competitor analysis. Handles tasks described as 'RFP response', 'bid response', 'proposal response', 'competitor comparison', 'feature matrix', 'POC planning', 'sales demo prep', or 'pre-sales engineering'.
customer-success-manager
IncludedMonitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success
sales-engineer
IncludedAnalyzes RFP/RFI responses for coverage gaps, builds competitive feature comparison matrices, and plans proof-of-concept (POC) engagements for pre-sales engineering. Use when responding to RFPs, bids, or proposal requests; comparing product features against competitors; planning or scoring a customer POC or sales demo; preparing a technical proposal; or performing win/loss competitor analysis. Handles tasks described as 'RFP response', 'bid response', 'proposal response', 'competitor comparison', 'feature matrix', 'POC planning', 'sales demo prep', or 'pre-sales engineering'.