customer-crm

Let customers upload photos, ask and answer product questions, and share social proof that increases trust and conversion for new visitors

Show each shopper personalized product recommendations using platform apps and recommendation tools based on browsing history and purchase patterns

Calculate and track the net profit value each customer generates, then automate retention strategies for your highest-value segments using platform tools

Segment customers by purchase behavior, recency, and spend using Klaviyo, your platform's built-in tools, or a custom RFM analysis to power targeted marketing

Collect, moderate, and display customer reviews with star ratings, aggregate scores, and structured data markup for Google rich results

Connect your helpdesk (Gorgias, Zendesk, Intercom) to your store so support agents see full order history and customer details without switching tools

Add real-time chat to your storefront using a platform-native app so agents can share product links, assist with cart questions, and close sales

Let shoppers register, manage their profile, save multiple addresses, and view their full order history using your platform's built-in customer account system

Grow your customer base with a refer-a-friend program featuring unique shareable links, tiered rewards, and built-in fraud prevention